SHIPPING & RETURNS
SHIPPING POLICY
We ship our custom print maps across Australia (sorry no international postage outside Australia as yet). Express tracked postage to metropolitan areas and major centres such as Brisbane, Sydney, and Melbourne, is included in the product price.
Shipping at the standard rate takes approximately 5-8 working days (may be longer for rural delivery)**. Once your order is placed online, it will then be custom printed within 3 working days, then packaged and shipped. You will receive the tracking number automatically via email.
We currently do not offer overnight or fast-post options but if you have any specific requirements, please don't hesitate to get in touch with us and we can see what we can do to help.
Remember, some of the custom prints can be quite large! If you're ordering anything above A4 size please be aware that if someone won't be home to collect the item, there should be a safe place for it to be kept outside.
** AUSTRALIA POST DELAYS: Please be aware that there are some delays with shipping currently which are out of our control. We recommend ordering your map well in advance of when you need it just to be sure it will arrive on time.
RETURN & EXCHANGE POLICY
Although we are totally confident that you will love your custom printed map, we appreciate that sometimes gifts don't always hit the mark so if your present falls flat or for some other reason you'd like to return your custom print, we provide a full money back guarantee minus the return shipping cost. We also expect that any returns are in purchase-condition and returned to us in original or equivalent packaging (just to make sure there are no accidents in transit!).
CUSTOMER CARE & PRIVACY
We are a locally-owned and operated Australian business and take pride in caring for our customers. If you have absolutely any questions, comments, or concerns, please don't hesitate to get in touch with us at info@customprints.com.au. To view our privacy policy click here.